Jessica T. Nguyen
0412 345 678 | jessica.nguyen@email.com | Canberra, ACT | linkedin.com/in/jessicanguyen
Australian Citizen | Baseline Security Clearance: Eligible TIP: Always state citizenship & clearance eligibility prominently for APS roles
Professional Summary TIP: APS prefers a Summary over an Objective
Recent Bachelor of Public Policy and Administration graduate from the Australian National University, with demonstrated ability to deliver high-quality policy analysis, stakeholder engagement, and written communication outcomes. Proven capacity to work collaboratively in team environments and manage competing priorities under pressure. Committed to the APS Values of integrity, impartiality, and the highest ethical standards in public service.
📌 Include APS Values language ("integrity," "impartiality") — selection panels look for cultural alignment with the APS framework.
Education
Bachelor of Public Policy and Administration (Honours)
Australian National University (ANU) • Canberra, ACT
GPA: 6.4 / 7.0 • Dean's List 2024 • Honours Thesis: "Evaluating the Effectiveness of NDIS Transition Policy"
Feb 2022 – Nov 2025
Work Experience
Policy Research Intern
Department of Social Services (DSS) • Canberra, ACT
Jan 2025 – Jun 2025
- Conducted comprehensive desktop research and evidence synthesis to support the development of a ministerial briefing on NDIS participant outcomes, contributing to a policy paper endorsed by the Deputy Secretary.
- Coordinated stakeholder consultation sessions with 12 disability service providers, facilitating open dialogue and accurately documenting outcomes in formal meeting records.
- Drafted two internal policy briefs using plain-language principles, which were incorporated into the department's 2025 Annual Performance Statement.
- Maintained compliance-related records ensuring all documentation met Freedom of Information (FOI) standards.
📌 Use ILS capability language: "facilitated," "evidence synthesis," "ministerial briefing," "plain-language." These are keywords APS panels score on.
Administrative Support Officer — Casual
National Archives of Australia • Canberra, ACT
Mar 2023 – Dec 2024
- Managed high-volume public enquiries via phone and email, resolving 95%+ of requests at first contact and escalating complex cases to the senior archivist within established timeframes.
- Maintained accurate digital records across three databases, identifying and correcting legacy data inconsistencies to improve retrieval efficiency by an estimated 20%.
- Collaborated with a team of 8 to deliver an open-day event attended by 400+ community members, coordinating logistics, volunteer schedules, and promotional materials.
Key Capabilities TIP: Replaces "Skills" in APS resumes — use STAR format
Communicates with Influence
During my internship at DSS, I was tasked with drafting a plain-language policy brief for 12 external stakeholders with varying technical knowledge. I restructured a 42-page research report into a 4-page brief using clear headings, defined jargon, and an executive summary. The brief was praised by the branch manager for its clarity and was used without revision in a ministerial meeting.
Supports Shared Purpose and Direction
As a casual officer at the National Archives, I identified a misalignment between our team's record-keeping processes and the updated ARCS framework. I raised this with my supervisor and volunteered to create a one-page quick-reference guide for the team. Adoption was team-wide within two weeks, and the branch manager noted improved consistency in the next quarterly audit.
Technical Skills & Tools
Microsoft Office Suite (Advanced)
Policy Research & Evidence Synthesis
Government Records Management (ARCS)
Stakeholder Engagement & Facilitation
TRIM / HPE Content Manager (Intermediate)
Written Communication — Plain Language
Data Analysis — Excel, SPSS (Intermediate)
FOI & Ministerial Correspondence Standards
Referees
Two professional referees available upon request, including a current APS supervisor. TIP: APS often requires referee details upfront — have them ready before applying